Privacy Policy

Sember Digital ("we", "us", "our") is a digital agency based in Victoria, Australia. We provide web design, SEO, app development, and AI services. You can contact us at hello@semberdigital.com.au.

We collect information you provide directly to us and information collected automatically when you use our website.

Information you provide:

Name, email address, phone number, and message when you submit a contact or enquiry form

Any additional information you choose to include in your message

Information collected automatically:

Browser type, operating system, and device information

Pages visited, time spent on pages, and referring URLs

IP address and approximate location (country/city level)

Cookie identifiers and similar tracking data

We use cookies and similar technologies to understand how visitors use our website and to improve your experience.

Analytics: We use Google Analytics to collect aggregated, anonymised data about site usage. This may include your IP address (anonymised), browser, device, and pages visited. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Functional cookies: Some cookies are necessary for the site to function correctly (e.g. session cookies).

You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

We use the information we collect to:

Respond to your enquiries and provide the services you request

Send you information relevant to a project or engagement (with your consent)

Improve and optimise our website and services

Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Your information is stored securely and only accessible to authorised members of our team. We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. We retain your information only for as long as necessary to fulfil the purposes described in this policy or as required by law.

We use the following third-party services that may process your data:

Google Analytics — website analytics (Google LLC, USA)

Vercel — website hosting (Vercel Inc., USA)

These providers have their own privacy policies and data processing agreements in place. Where data is transferred outside Australia, we take steps to ensure it is protected to an equivalent standard.

Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of your personal information (subject to legal obligations)

Opt out of marketing communications at any time

To exercise any of these rights, contact us at hello@semberdigital.com.au.

If you have a concern about how we handle your personal information and we have not resolved it to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. The current version will always be available at semberdigital.com/privacy. We encourage you to review it periodically.

For any privacy-related questions or requests, please contact us at hello@semberdigital.com.au.